Returns & Exchanges
At Shivshakti, we strive to ensure you love your fashion choices, but if you are not completely satisfied, we offer a seamless 15-day return and exchange policy. Please ensure the items are unworn, unwashed, and retain all original tags to be eligible for a full refund.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack the Items
Carefully place the apparel in its original packaging, ensuring all brand tags and invoices are included to prevent damage during transit.
Schedule Pickup
Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the package at no additional cost.
Quality Check & Refund
After the item reaches our warehouse and passes a quality inspection, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing